Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No strategy, system, or approach can guarantee a profit, and every session should be approached with that understanding.

Responsible gambling starts with clear personal boundaries. Players are encouraged to treat gambling as a leisure activity, not a source of income or a method for recovering past losses.

1Red Casino provides several tools to help players maintain control over their betting behaviour:

• Deposit limits: Set daily, weekly, or monthly caps on how much can be deposited into your account;
• Session time limits: Restrict the amount of time spent playing in a single session;
• Loss limits: Define a maximum amount you are comfortable losing within a set period;
• Reality checks: Receive periodic notifications during gameplay to prompt awareness of time and spending;
• Self-exclusion: Temporarily or permanently restrict access to your account if gambling is no longer enjoyable or safe;
• Account cooling-off periods: Take a short break from gambling without fully closing your account.

Using these tools proactively supports healthier play habits and protects both financial and emotional wellbeing.

Gambling addiction is a recognised psychological condition that can develop gradually and affect people from all backgrounds. Being aware of the warning signs is an important first step toward getting appropriate support.

The following indicators may suggest that gambling has become problematic:

• Spending more money or time on gambling than originally intended;
• Feeling restless, irritable, or anxious when attempting to reduce or stop gambling;
• Repeatedly trying to recover financial losses by placing further bets;
• Neglecting work, study, family, or social obligations due to gambling activity;
• Concealing the extent of gambling from family members, friends, or colleagues;
• Borrowing money or selling personal assets to fund gambling;
• Continuing to gamble despite knowing it is causing financial or emotional harm;
• Relying on gambling as a way to escape stress, anxiety, or difficult emotions;
• Experiencing persistent preoccupation with gambling, including planning future sessions or reliving past ones;
• Using gambling funds that were set aside for essential expenses such as rent, bills, or food.

If several of these signs are present, seeking professional guidance is strongly advised. Gambling addiction is a serious condition, and early intervention leads to significantly better outcomes.

Taking action early can prevent gambling from escalating into a more serious problem. There are concrete steps that support healthier habits and reduce risk.

1Red Casino recommends the following approaches for players concerned about their gambling behaviour:

• Set strict deposit, loss, and session limits using the responsible gaming tools available in your account settings;
• Keep a personal record of gambling sessions, including time spent and amounts wagered, to maintain an accurate picture of your activity;
• Avoid gambling during periods of emotional distress, financial pressure, or fatigue;
• Remove saved payment details and avoid storing large balances in your casino account;
• Inform a trusted person in your life about your gambling habits so they can offer support and accountability;
• Take regular breaks from gambling and engage in alternative leisure activities;
• Avoid chasing losses by accepting that losing is a normal part of gambling;
• Use the self-exclusion feature on 1Red Casino if you feel that a break from play is necessary;
• Consider registering with the national self-exclusion scheme, BetStop, to restrict access across all licensed Australian gambling platforms;
• Reach out to a professional counsellor or support service if self-managed strategies are not sufficient.

A number of organisations across Australia provide free, confidential support for individuals affected by gambling addiction, as well as for their families and loved ones.

The following services offer professional assistance:

• Gambling Help Online (www.gamblinghelponline.org.au): A national service providing 24/7 online chat, phone counselling, and self-help resources;
• National Gambling Helpline (1800 858 858): A free telephone counselling service available around the clock across Australia;
• BetStop – National Self-Exclusion Register (www.betstop.gov.au): The Australian Government’s official scheme allowing individuals to self-exclude from all licensed gambling services nationwide;
• Lifeline Australia (www.lifeline.org.au, 13 11 14): Crisis support and suicide prevention services, available 24/7;
• Beyond Blue (www.beyondblue.org.au, 1300 22 4636): Mental health support including resources for anxiety and depression linked to gambling harm;
• MensLine Australia (www.mensline.org.au, 1300 78 99 78): Telephone and online counselling for men dealing with personal difficulties, including gambling concerns;
• Relationships Australia (www.relationships.org.au, 1300 364 277): Support for individuals and families affected by gambling-related relationship difficulties.

Players in Australia who have concerns about their gambling behaviour or need assistance with responsible gaming tools can contact the 1Red Casino support team directly. The support team is available to help configure account limits, process self-exclusion requests, and provide guidance on available resources.

The following contact options are available:

• Live Chat: Available directly on the 1Red Casino website for immediate assistance;
• Email Support: Players can submit a detailed enquiry via the official support email address listed on the Contact page;
• Support Page: The Help Centre on the 1Red Casino website contains step-by-step guidance on activating responsible gaming features.